Feedback Loops

Turn governance from ritual to real insight.

Too many organisations confuse reporting with learning. This playbook helps you reframe governance — from one-way status updates to dynamic, multi-directional feedback loops. Built on the Transformation Delivery Framework (TDF) and Transformation Canvas, it equips your teams and leaders to sense, respond, and adapt — together.

How this playbook works

Who it’s for:

Designed for Transformation Directors, Portfolio Owners, Programme Governance Leads, Product Ops professionals, and Senior Executives navigating change.

What it does:

The playbook provides practical structures to design and embed feedback loops that are inclusive, actionable, and aligned to flow of value — not just flow of reports. It addresses dysfunction both at the top and bottom of organisations: disconnected execs, filtered middle layers, and unheard delivery teams.

How it works:

It introduces five types of feedback loops (strategic, operational, directional, cross-functional, and reflective) with prompts, workshop formats, facilitation guides, and anti-patterns to watch for. It also includes templates for transforming your governance forums into learning environments — not just control boards.

Why it’s different:

Most governance playbooks focus on inputs and KPIs. This one focuses on dialogue, insight, and flow. It’s not about blaming people — it’s about reconnecting people to signals, creating safety for truth-telling, and accelerating organisational awareness.

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Why we created this

In most organisations, feedback is filtered, not shared.

Teams get labelled as slow. Execs get dismissed as disinterested. And middle managers? They become professional translators — smoothing out the sharp edges, hiding the urgency, and relaying versions of the truth they think each layer wants to hear.

What gets lost is learning.

This playbook grew out of lived experience — standing both inside and beside large transformations — seeing how real feedback rarely flows where it’s needed most.

We believe:

  • Teams’ frustrations and insights are strategic signals — not noise.
  • Execs are capable of understanding agile and change — if they’re shown the right view.
  • Governance should reduce friction, not add layers of reporting theatre.
  • Not all truth lives in dashboards. Narratives matter.

Feedback Loops offers a reset — a structured way to rebuild trust in your information ecosystem.It’s about bringing people closer to the data, not just higher in the org chart.

Because reporting isn’t learning. But reflection, dialogue, and feedback can be.